Document Contents
1 Personal Information We Collect
Play99 collects your personal information solely to provide a secure, seamless service that meets your needs as a platform member. Data collection is conducted transparently and only for legitimate purposes.
1.1 Information You Provide Directly
When you register an account or use play99 services, you may provide the following information:
- Full name as stated in your official identification document.
- Date of birth for minimum age verification of 18 years.
- An active email address used for account communications.
- Malaysian mobile number for two-factor authentication (2FA).
- Current residential address for KYC purposes.
- A copy of your identification document (MyKad or passport) for identity verification purposes.
- Details of your chosen payment method, including bank account or digital wallet.
1.2 Information Collected Automatically
While you use the play99 platform, our systems automatically record the following technical information for security and user experience improvement purposes:
- Your device's IP address.
- Web browser type and operating system used.
- Date and time of access to the platform.
- Records of gaming activity and financial transactions within your account.
- General location data (state/country) based on IP address.
- Cookie data and related tracking technologies.
2 How We Use Your Information
Every piece of data collected by play99 is used for a clear and lawful purpose. We will not use your information for any other purpose without obtaining your consent first.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & identity verification (KYC) | Name, date of birth, ID document | Legal obligation |
| Deposit & withdrawal processing | Payment details, account balance | Contract performance |
| Security & fraud prevention | IP address, activity records, location | Legitimate interest |
| Customer support | Email, phone number, chat records | Contract performance |
| Platform improvement & analytics | Cookie data, usage records | Legitimate interest |
| Promotional communications (with consent) | Email, phone number | Consent |
You may withdraw your consent to receive promotional communications at any time by contacting our support team or through your account settings. Withdrawal of consent does not affect the validity of any processing carried out prior to that withdrawal.
3 Data Storage & Security
Play99 implements comprehensive technical and organisational measures to ensure your personal data is consistently protected against unauthorised access, disclosure, alteration, or destruction.
3.1 Technical Security Measures
- Data encrypted in transit using TLS 1.3 and SSL 256-bit protocols.
- Data encrypted at rest using AES-256 standard.
- Two-factor authentication (2FA) system for user account access.
- Round-the-clock security monitoring with an intrusion detection system (IDS).
- Regular data backups to securely located servers.
- Penetration testing is conducted periodically by independent third parties.
3.2 Data Retention Period
Play99 retains your personal data for as long as your account remains active. Once an account is closed, we retain necessary records for the following periods based on legal and business requirements:
- Financial transaction records: 7 years (Malaysian legal requirement).
- KYC verification records and identity documents: 5 years after account closure.
- Customer support communication logs: 2 years.
- Analytics data and cookies: 13 months from the date of collection.
4 Information Sharing with Third Parties
Play99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Data sharing only occurs in limited and controlled circumstances as follows:
4.1 Trusted Service Providers
We share necessary information with service providers that help operate the play99 platform, including:
- Payment providers: to process deposits and withdrawals securely.
- Game providers: to deliver game content and verify results.
- Cloud services (cloud hosting): for secure data storage and processing.
- Analytics services: to understand usage patterns for platform improvement.
All third-party service providers are bound by strict data processing agreements (DPA) and are only permitted to use your data for specified purposes.
4.2 Legal Requirements
Play99 may disclose your information to relevant authorities where required by Malaysian law, including pursuant to court orders, criminal investigations, or valid requests from law enforcement agencies.
5 Cookies & Tracking Technologies
Play99 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain login session security, and understand how users interact with our platform.
5.1 Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
- Preference Cookies: Saves your preferences such as language selection and display mode.
- Analytics Cookies: Collects anonymous usage data to help us understand navigation patterns and improve the platform.
- Marketing Cookies: Used (with your consent) to display relevant promotions within the play99 platform.
5.2 Managing Your Cookies
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of the play99 platform. Essential cookies cannot be disabled as they are critical to the security and core operation of the platform.
6 Your Rights as a Data Subject
As a play99 user, you have certain rights regarding the personal data we hold. play99 is committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.
To exercise any of the above rights, please contact the play99 support team via live chat or email at [email protected]. We will process your request within 14 working days. In complex cases, this period may be extended up to 30 days with notice to you.
7 Child Data Protection
The play99 platform is exclusively for users aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.
All new account registration applications go through a strict age verification process. Should play99 discover that information from an underage individual has been collected unintentionally, the account will be closed immediately and all data deleted promptly.
8 Changes to This Privacy Policy
Play99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this page with an updated revision date.
For material and significant changes, play99 will notify you via in-account notifications or email at least 7 days before the changes take effect. Your continued use of the play99 platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.
For any questions, concerns, or requests regarding your data privacy, do not hesitate to reach out to us. The play99 support team is available in English and Bahasa Malaysia, 24 hours a day, 7 days a week.